Report a problem
Give support the details that help them help you.
The short answer
A useful problem report explains what you tried, what you expected, and what happened instead. Include the smallest set of steps that reproduces the issue.
Collect these details
- The page or feature affected.
- The steps you took.
- What you expected and what actually happened.
- The exact error and when you saw it.
- Your browser and device.
Protect sensitive information
Remove customer data, payment details, passwords, and API keys from screenshots and logs. Share only what support needs to understand the issue.
Send your report
Use the contact route your team has published. Keep replies in the same conversation so the history stays together.
This is example content for a fictional product. Replace these steps with your product’s verified instructions before publishing.