I cannot sign in
Work through the most common sign-in issues.
The short answer
Confirm your email address and sign-in method first. If your company uses single sign-on, use the company sign-in option rather than a password reset.
Check your sign-in method
Use the method you originally registered with. A password, Google sign-in, and company SSO may follow different account recovery flows.
Try these checks
- Check your email address for a typo.
- Open a new private browser window.
- If you use a password, request a reset.
- If you use SSO, ask your administrator to confirm your access.
Contact support
Include the exact error message, your browser, and the time the problem happened. Do not share your password, reset link, or two-factor authentication codes.
This is example content for a fictional product. Replace these steps with your product’s verified instructions before publishing.